Support

Help yourself first

• Documentation — guides for accepting payments, connectors, and webhooks.
• API Reference — every endpoint with request and response schemas and an interactive playground.

Contact support

If the docs do not answer your question, email support@shiftxpay.com.

Include the request id

Every API response carries a request id (returned on each response and in your gateway logs). When you report a problem, paste it along with:

• the request id of the failing call,
• the endpoint and HTTP method,
• the timestamp (with timezone), and
• the full error envelope you received:

{
  "error": {
    "code": "validation_error",
    "message": "at least one event_type is required"
  }
}

The request id lets us trace the exact call through our systems, so including it turns a back-and-forth into a single round trip. Never send us a secret key, a full card number, or other sensitive data — we never need it to investigate.